{"id":1226,"date":"2022-02-25T19:21:37","date_gmt":"2022-02-26T00:21:37","guid":{"rendered":"https:\/\/home901.org\/staging\/4114\/?page_id=1226"},"modified":"2022-02-25T19:21:37","modified_gmt":"2022-02-26T00:21:37","slug":"covid-renters","status":"publish","type":"page","link":"https:\/\/home901.org\/staging\/4114\/covid-renters\/","title":{"rendered":"COVID-19 Emergency Assistance for Renters"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image=&#8221;37&#8243; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;150&#8243; padding_bottom=&#8221;150&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\">COVID-19<\/h6>\n<p>[\/vc_column_text]<div class=\"custom_font_holder\" style=\" font-size: 15px; line-height: 26px; font-style: normal; font-weight: 300; text-decoration: none; text-align: left;\">\n<h1 style=\"text-align: center;\">I&#8217;m a <span style=\"color: #f39222;\">Renter<\/span><\/h1>\n<\/div>[\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#f39222&#8243; padding_top=&#8221;60&#8243; padding_bottom=&#8221;60&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><b>To access the application for emergency rent and utility assistance,\u00a0<\/b> <a href=\"https:\/\/portal.neighborlysoftware.com\/ERAP-MEMPHISSHELBYCOUNTYTN\/Participant\">please click here<\/a>.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;80&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-transform: uppercase; text-align: left;\"><span style=\"color: #f39222;\">Who<\/span> is eligible?<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][vc_single_image image=&#8221;63&#8243; img_size=&#8221;250&#215;10&#8243; qode_css_animation=&#8221;&#8221;][vc_empty_space height=&#8221;24px&#8221;][vc_column_text]<span style=\"font-family: 'Arial',sans-serif; color: #1b1b1b;\">This program is only for renters residing in Shelby County, Tennessee (including Arlington, Bartlett, Collierville, Germantown, Lakeland, Memphis, and Millington). You must demonstrate all of the following to be eligible:<\/span>[\/vc_column_text]<div class=ordered><\/p>\n<ol style=\"color: #1b1b1b;\">\n<li><span style=\"color: #1b1b1b;\">Someone in the household had a financial loss due to COVID-19.<\/span><\/li>\n<li><span style=\"color: #1b1b1b;\">You are past due on your rent or utilities.<\/span><\/li>\n<li><span style=\"color: #1b1b1b;\">Your household income is under 80% of the county\u2019s median income.<\/span><\/li>\n<\/ol>\n<p><\/div>[vc_column_text]<em><strong><span style=\"color: #114449;\">Applicants do not need to prove citizenship and social security numbers are not required.<\/span><\/strong><\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_type=&#8221;expandable&#8221; text_align=&#8221;left&#8221; background_color=&#8221;#ffffff&#8221; color=&#8221;#3f7989&#8243; hover_color=&#8221;#114449&#8243; more_button_label=&#8221;learn about income levels&#8221; less_button_label=&#8221;hide&#8221; button_position=&#8221;center&#8221; expandable_content_top_padding=&#8221;40&#8243; css=&#8221;.vc_custom_1619735493838{padding-right: 2% !important;padding-left: 2% !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1619839535707{padding-right: 15% !important;padding-left: 15% !important;}&#8221;]<\/p>\n<h4 style=\"color: #114449; text-align: center;\"><strong>Income Levels<\/strong><\/h4>\n<p style=\"text-align: center;\">Your combined household income must be lower than 80% of the median income in Shelby County<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][vc_single_image image=&#8221;1447&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;80&#8243; padding_bottom=&#8221;40&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-transform: uppercase; text-align: left;\"><span style=\"color: #f39222;\">What<\/span> is Emergency Rental Assistance?<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][vc_single_image image=&#8221;63&#8243; img_size=&#8221;250&#215;10&#8243; qode_css_animation=&#8221;&#8221;][vc_empty_space height=&#8221;24px&#8221;][vc_column_text]We can provide past due rent and utility assistance to qualified renters in Shelby County. After eligible applications are selected, payments will be distributed and payments made directly to MLGW and the landlord, not to the renter. The U.S. Department of Treasury has granted a total of $28.2 million to the City of Memphis and Shelby County to administer this assistance program. Funding for the program expires September 30, 2022.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;40&#8243; padding_bottom=&#8221;40&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text]<a id=\"when\"><\/a><\/p>\n<h2 style=\"text-transform: uppercase; text-align: left;\"><span style=\"color: #f39222;\">When<\/span> can I appLy?<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][vc_single_image image=&#8221;63&#8243; img_size=&#8221;250&#215;10&#8243; qode_css_animation=&#8221;&#8221;][vc_empty_space height=&#8221;24px&#8221;][vc_column_text]Applications are open! Apply for this round by <strong>February 15<\/strong>. Applications reopen each month \u2013 Applications are accepted the first part of each month. Then, applications are processed and funds distributed the second part of each month.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;40&#8243; padding_bottom=&#8221;40&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-transform: uppercase; text-align: left;\"><span style=\"color: #f39222;\">how<\/span> can I appLy?<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][vc_single_image image=&#8221;63&#8243; img_size=&#8221;250&#215;10&#8243; qode_css_animation=&#8221;&#8221;][vc_empty_space height=&#8221;24px&#8221;][vc_column_text]Click our <a href=\"#apply\">APPLY NOW<\/a> button and begin submitting your application online.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;40&#8243; padding_bottom=&#8221;40&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-transform: uppercase; text-align: left;\"><span style=\"color: #f39222;\">where<\/span> can I get help?<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][vc_single_image image=&#8221;63&#8243; img_size=&#8221;250&#215;10&#8243; qode_css_animation=&#8221;&#8221;][vc_empty_space height=&#8221;24px&#8221;]<div class='q_list circle normal'><\/p>\n<ul>\n<li>Call <span style=\"color: #114449;\"><strong>211<\/strong><\/span><\/li>\n<li>Email <a href=\"mailto:help@home901.org\">help@home901.org<\/a><\/li>\n<li>Text <span style=\"color: #114449;\"><strong>HOME901<\/strong><\/span> to 21000 or Text <span style=\"color: #114449;\"><strong>CASA901<\/strong><\/span> to 21000 for Spanish.<\/li>\n<li><strong><span style=\"color: #114449;\">Visit <\/span><\/strong> one of our in-person Help Centers.Team members will be available to walk you through the application or to provide assistance with completing the application, including scanning and uploading required documents. Call 211 to set up an appointment.<\/li>\n<li>Check your application status <a href=\"https:\/\/portal.neighborlysoftware.com\/ERAP-MEMPHISSHELBYCOUNTYTN\/Participant\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/li>\n<li>Learn what each status means <a href=\"https:\/\/home901.org\/staging\/4114\/wp-content\/uploads\/2022\/01\/Neighborly-Status-Description-Definitions.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/li>\n<\/ul>\n<p><\/div>[\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;40&#8243; padding_bottom=&#8221;80&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-transform: uppercase; text-align: left;\"><span style=\"color: #f39222;\">what<\/span> <b>IF I\u2019M FACING EVICTION?<\/b><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][vc_single_image image=&#8221;63&#8243; img_size=&#8221;250&#215;10&#8243; qode_css_animation=&#8221;&#8221;][vc_empty_space height=&#8221;24px&#8221;][vc_column_text]<span style=\"font-weight: 400;\">If you have a court eviction and are eligible for the ERA, an ERA attorney will reach out to your landlord\/your landlord\u2019s attorney. They will ask your landlord to drop the eviction case against you and accept a payment on your behalf.\u00a0<\/span><\/p>\n<p><b>If you are facing court eviction, you may also <a href=\"https:\/\/form.jotform.com\/220054802201134\" target=\"_blank\" rel=\"noopener\">complete this form to request free legal assistance<\/a>. <\/b><span style=\"font-weight: 400;\">Please note: you do not need to qualify for the ERA to request or receive this free legal assistance. You must fill out this separate form to be considered. Tenants who apply to the ERA are not automatically considered.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_type=&#8221;parallax&#8221; parallax_content_width=&#8221;in_grid&#8221; text_align=&#8221;center&#8221; background_image=&#8221;1352&#8243; full_screen_section_height=&#8221;no&#8221; section_height=&#8221;575&#8243; el_id=&#8221;apply&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1631139563674{margin-top: 85px !important;margin-right: 20px !important;margin-bottom: 80px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #f39222 !important;border-left-style: solid !important;border-right-color: #f39222 !important;border-right-style: solid !important;border-top-color: #f39222 !important;border-top-style: solid !important;border-bottom-color: #f39222 !important;border-bottom-style: solid !important;}&#8221;][vc_empty_space][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\">step 1<\/h6>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<\/p>\n<h4>Review and download<br \/>\nthe Application Checklist<\/h4>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;]<a  itemprop=\"url\" href=\"https:\/\/home901.org\/staging\/4114\/wp-content\/uploads\/2021\/05\/ERA-Application-Checklist_May2021.pdf\" target=\"_blank\" data-hover-background-color=#ffffff data-hover-border-color=#ffffff data-hover-color=#f39222 class=\"qbutton  big_large center enlarge\" style=\"color: #ffffff; border-color: #f39222; margin: 20px 0px 0px 0px; border-radius: 0px;-moz-border-radius: 0px;-webkit-border-radius: 0px; background-color: #f39222;\">View Checklist<\/a>[vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><a href=\"https:\/\/home901.org\/staging\/4114\/wp-content\/uploads\/2021\/05\/ERA-Application-Checklist_Spanish_v4.pdf\"><strong>In Spanish<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"vc_empty_space\"><\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;14px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1630582166512{margin-top: 85px !important;margin-bottom: 80px !important;margin-left: 20px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;padding-right: 20px !important;padding-left: 20px !important;border-left-color: #f39222 !important;border-left-style: solid !important;border-right-color: #f39222 !important;border-right-style: solid !important;border-top-color: #f39222 !important;border-top-style: solid !important;border-bottom-color: #f39222 !important;border-bottom-style: solid !important;}&#8221;][vc_empty_space][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\">step 2<\/h6>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text]<\/p>\n<h4>Apply for Rent and<br \/>\nUtilities Assistance<\/h4>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;]<a  itemprop=\"url\" href=\"https:\/\/portal.neighborlysoftware.com\/ERAP-MEMPHISSHELBYCOUNTYTN\/Participant\" target=\"_blank\" data-hover-background-color=#ffffff data-hover-border-color=#ffffff data-hover-color=#f39222 class=\"qbutton  big_large center enlarge\" style=\"color: #ffffff; border-color: #f39222; margin: 20px 0px 0px 0px; border-radius: 0px;-moz-border-radius: 0px;-webkit-border-radius: 0px; background-color: #f39222;\">Apply Now<\/a><a  itemprop=\"url\" href=\"https:\/\/portal.neighborlysoftware.com\/ERAP-MEMPHISSHELBYCOUNTYTN\/Participant\" target=\"_blank\" data-hover-background-color=#ffffff data-hover-border-color=#ffffff data-hover-color=#f39222 class=\"qbutton  big_large center enlarge\" style=\"color: #ffffff; border-color: #f39222; margin: 20px 10px 0px 10px; border-radius: 0px;-moz-border-radius: 0px;-webkit-border-radius: 0px; background-color: #f39222;\">check status<\/a>[vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><a href=\"https:\/\/home901.org\/staging\/4114\/wp-content\/uploads\/2022\/01\/Neighborly-Status-Description-Definitions.pdf\"><b>Types of Status<\/b><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"vc_empty_space\"><\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;35px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image=&#8221;1147&#8243; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;80&#8243; padding_bottom=&#8221;80&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center; color: #ffffff;\">Frequently Asked Questions<\/h2>\n<p>[\/vc_column_text][vc_empty_space]<div class=\"qode-accordion-holder clearfix qode-accordion qode-initial \">\n\t<h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        How do I check my application status?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]<\/p>\n<p style=\"font-weight: 400;\">To check your application status, <a href=\"https:\/\/portal.neighborlysoftware.com\/ERAP-MEMPHISSHELBYCOUNTYTN\/Participant\" target=\"_blank\" rel=\"noopener\">visit<\/a> the Neighborly application portal. Sign in and you will see your case ID, and status.<\/p>\n<p>[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        How do I get paid?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]The City\/County will pay rent directly to landlords and utilities directly to MLGW. Applicants who are selected will be notified when payments are made.[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        What is the selection process?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Those with the greatest needs will get help first. A weighted equitable selection process will prioritize at-risk tenants and assure an equitable distribution of resources. Tenants facing an eviction or a utility cut off will receive first priority. A rolling, random selection process will promote equality and access to resources for as many people as possible. Those who qualify but are not selected for that round will be automatically considered for the next round. Applicants will not be able to apply more than one time.[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        How much funding could I receive?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Funding is determined based upon need. There is no cap and people can receive <strong>up to<\/strong> 12 months of past due rent and utility assistance.[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        What if I\u2019m facing eviction?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Approved applicants facing eviction will be prioritized for rental assistance and will be paired with free legal assistance. Lawyers will attempt to settle rental arrearages with applicant\u2019s landlord. If landlords agree to participate in the program, the program will make a payment directly to the landlord to settle the eviction case.[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        Can I receive funding for future rent?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Yes. Among tenants who receive assistance, some may be selected to receive up to three months of future rental assistance. The weighted selection process will equitably select a pool of recipients of future rent. Not everyone will receive future rent.[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        What does my landlord need to do to accept payments?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]As a condition for receiving rental payments, landlords must agree in writing not to evict their tenant based upon the past due rent that is being paid by the program.\u00a0 Landlords must also agree to inspections of the unit covered by the program.\u00a0 Landlords who agree to receive future rent payments cannot file evictions during the period in which they receive future rent. Other details and the form agreement is available with the\u00a0<a href=\"https:\/\/form.jotform.com\/210420070809141\">landlord application<\/a>.[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        How will the City\/County learn from the impact of the program?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]The City of Memphis and Shelby County are conducting a careful evaluation of the program to follow the impact of providing rent and utility relief. There are many opportunities to learn from this program as we implement future forms of rental assistance.[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        Who are the current partners assisting the City and County with this program?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Shelby County Division of Community Services, City of Memphis Division of Housing and Community Development, Neighborhood Preservation, Inc., the University of Memphis Law School Legal Clinic, Memphis Area Legal Services, Metropolitan Interfaith Association (MIFA), United Housing, Inc., United Way of the Mid-South, Innovate Memphis, and United States Digital Response (USDR).[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        Is there currently an eviction moratorium?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Yes. You may qualify for the CDC\u2019s Eviction Moratorium, protecting you from eviction for nonpayment of rent. Please<a href=\"https:\/\/a2jtechstore.documate.org\/interview?i=docassemble.playground7%3AEviction_Moratorium_Memphis.yml#page1\">\u00a0check to see if you qualify and generate a letter<\/a>\u00a0stating your rights. It is very important that you deliver a signed copy to your landlord and to the court if you have an eviction case. If you do so, the CDC Eviction Moratorium states that you cannot be evicted for nonpayment of rent before June 30, 2021, even if a judge rules against you in court. NOTE: In the Western District of Tennessee, a federal judge has ruled that the CDC Eviction Moratorium is unenforceable, but that ruling is on appeal. It is recommended that you complete and submit a letter to your landlord so that you will have the most protection possible.[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        What if I am behind on my mortgage due to COVID-19?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        <div class='q_list circle'><\/p>\n<ul>\n<li>If you have not already, contact your mortgage provider.<\/li>\n<li>If you have a federally-backed mortgage, you are allowed 180 days of forbearance if you contact your mortgage provider and demonstrate proof of hardship because of COVID-19.<\/li>\n<li>If your mortgage is not federally-backed, your specific provider will have their own terms. Contact your mortgage provider directly to arrange a repayment plan. They will likely have several options for you to consider.<\/li>\n<li>If you did not miss any payments prior to March 27, 2020, please see our Additional Resources for further assistance. If you missed payments before March 27, 2020, contact your mortgage servicer listed on your mortgage statement.<\/li>\n<\/ul>\n<p><\/div>    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        What if I\u2019m facing eviction but not due to COVID-19?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]These programs are designed to provide assistance to individuals and families who are facing eviction as a direct result of the global pandemic. We wish you and your family nothing but the best, and we are sorry that we cannot assist you at this time. Please see the eviction resources under<a href=\"http:\/\/home901.org\/covid-resources\/#additional-resources\">\u00a0Additional Resources<\/a>\u00a0for other agencies that may be able to provide assistance.[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        I have an eviction court date \u2013 Where do I go and what do I need to say if I\u2019m approved for the ERA?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]If you have a court date, it is very important to go to court on the date listed on the Detainer Warrant or Notice from the court.[\/vc_column_text]<div class='q_list circle'><\/p>\n<ul>\n<li>Location is General Sessions Court &#8211; Shelby County Civil Courthouse: 140 Adams Ave, Memphis, TN 38103, street\/ground floor.<\/li>\n<li>Get to court at least 45 minutes before the time your case is scheduled. There is an electronic \u201cdocket board\u201d at the corner of the two hallways leading to the divisions of the General Sessions Court.\u00a0 Find the division where your case is set by searching for your name (Defendant) or your landlord\u2019s name (Plaintiff).\u00a0 You can also find the division where your case is set for that day by visiting the court clerk\u2019s office in Room 106.\u00a0 Locate the room (Division) your case is in and arrive at least 15 minutes before the time your case is set.\u00a0 The cases move very quickly so it is extremely important that you be present before your case is called.<\/li>\n<li>When the judge calls your name, stand up and request a continuance (a two-week extension). Tell the judge that you have applied to, and heard back from, the Eviction Settlement Program, and need time to get a decision as to whether the program can assist you.\u00a0 If anything changes, please email us updates! \u00a0If you are able to get your court date extended, please reply to this email with your case number, your new court date, and any documents that you have.<\/li>\n<\/ul>\n<p><\/div>[vc_column_text]<strong>WHAT HAPPENS IF I DO NOT SHOW UP FOR COURT? <\/strong><\/p>\n<p>If you aren\u2019t present when your case is called, the judge will likely rule against you and a judgment will be entered in favor of the landlord.\u00a0 If a judgment is entered against you, it will be final after 10 calendar days (including weekends).\u00a0 This means that ten days after your court date, your landlord can legally remove you and your belongings from the home.\u00a0 If you know a judgment has been entered against you, contact <a href=\"mailto:help@mscera.org\">help@mscera.org<\/a> as soon as possible with your case number.[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        I was approved for the ERA and my landlord was asked to give payment information, but then he gave me an eviction notice. He received my documents for pay. What are my options?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Let your landlord know that you have been approved to receive assistance and that your landlord will be contacted by an assigned attorney to negotiate the settlement payment. \u00a0If you believe you received an eviction notice after payment was made to your landlord, please provide us an update by replying to this email and include your case number, court date, and any relevant documents.[\/vc_column_text]<div class='q_list circle'><\/p>\n<ul>\n<li>Ensure your landlord has applied to the program at <a href=\"http:\/\/home901.org\/covid-resources\/\">http:\/\/home901.org\/covid-resources\/<\/a> and has uploaded the required documents, including your ledger showing the amount of money you owe and the landlord\u2019s W-9.<\/li>\n<li>Let your landlord know that if an agreement has been reached and the settlement documents are signed by your landlord, payment of your rental arrears will be submitted to your landlord within 10 business days (approximately two calendar weeks).<\/li>\n<li>In the meantime, you may qualify for the CDC\u2019s Eviction Declaration. Please go here to see if you qualify and generate a letter stating your rights. \u00a0It\u2019s very important that you deliver a signed copy to your landlord and to the court if you have an eviction case.<\/li>\n<\/ul>\n<p><\/div>    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        I was approved for ERA, but my landlord keeps calling about payments\/threatening me\/saying I need to vacate. What do I tell them?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Instruct your landlord to email the Emergency Rental Assistance program at <a href=\"mailto:intake@mscera.org\">intake@mscera.org<\/a> or call 211 for information regarding the payment to settle of your rental arrears.[\/vc_column_text]<div class='q_list circle'><\/p>\n<ul>\n<li>Inform your landlord that you have been approved to receive assistance and that an assigned attorney will be contacting him to negotiate the terms of the settlement agreement.<\/li>\n<li>Inform your landlord that if an agreement has been reached, payment of your rental arrears will be submitted to your landlord within 10 business days (approximately two calendar weeks) of signing the settlement documents.<\/li>\n<li>You should understand that your landlord may not agree to accept funds from ERA and allow you to remain in your home. If you have received a Forcible Entry and Detainer Warrant you should begin to make alternative plans in the event a settlement cannot be reached with your landlord. Also, make sure that you go to court on every court date (see above \u2013 re: not showing up in court).<\/li>\n<li>In the meantime, you may qualify for the CDC\u2019s Eviction Declaration. Please go here to see if you qualify and generate a letter stating your rights.\u00a0 It is very important that you deliver a signed copy to your landlord and to the court if you have an eviction case.<\/li>\n<\/ul>\n<p><\/div>    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        I was approved for the ERA, but my landlord is in the process of evicting me. What do I do?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Ensure that your landlord is aware that you have been approved by the ERA program to receive assistance and that your assigned attorney will be reaching out your landlord to negotiate the settlement of your rental arrears.[\/vc_column_text]<div class='q_list circle'><\/p>\n<ul>\n<li>Inform your landlord that if an agreement has been reached, payment of your rental arrears will be submitted to your landlord within 10 business days (approximately two calendar weeks) of signing the settlement documents.<\/li>\n<li>If you receive any notices from the court that provide a court date, please reply to this email and provide your case number, your court date, and any relevant documents that you have.<\/li>\n<li>In the meantime, you may qualify for the CDC\u2019s Eviction Declaration<strong>. <\/strong>Please go here to see if you qualify and generate a letter stating your rights. It is very important that you deliver a signed copy to your landlord and to the court if you have an eviction case.<\/li>\n<\/ul>\n<p><\/div>    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        Can you give me a document to show in court that I am approved for ERA assistance?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]Print off the email you received after you applied to the program and provide it to the court at your next hearing.<\/p>\n<p><em>Remember that when the judge calls your name, stand up and request a continuance (a two-week extension). Provide the court a copy of the email you received and tell the judge that have been approved by the program to receive assistance and that the program intends to contact your landlord to negotiate the payment of your rental arrears.<\/em>[\/vc_column_text]    <\/div>\n<\/div><h5 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t    <span class=\"qode-tab-title-inner\">\n        What happens if I serve a CDC Eviction Declaration letter on my landlord?    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h5>\n<div class=\"qode-accordion-content \" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_column_text]The CDC order halting evictions is currently unenforceable in the Western District of Tennessee, which includes Shelby County.\u00a0 However, we are recommending that people still serve the CDC Eviction Declaration letter on their landlords in case something changes.\u00a0 Please go here to see if you qualify and to generate a letter stating your rights.[\/vc_column_text]    <\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;80&#8243; padding_bottom=&#8221;60&#8243; z_index=&#8221;&#8221; css=&#8221;.vc_custom_1619698425723{margin-right: 30px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1619840337733{margin-left: 20px !important;}&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: left; color: #114449;\">Additional Housing Community Resources<\/h4>\n<p>[\/vc_column_text]<div class='q_list circle normal'><\/p>\n<ul>\n<li>\n<p id=\"additional-resources\">Call 211 or visit\u00a0<a href=\"http:\/\/www.memphislibrary.org\/linc-2-1-1\" target=\"_blank\" rel=\"noopener\">LINC\/Memphis Public Libraries<\/a>\u00a0for free access to community resources<\/p>\n<\/li>\n<li>\n<p id=\"additional-resources\"><a href=\"https:\/\/www.shelbycountytn.gov\/247\/Community-Services-Agency\" target=\"_blank\" rel=\"noopener\">Community Services Agency<\/a>\u00a0\u2013 Mortgage, rent and utility assistance<\/p>\n<\/li>\n<li>\n<p id=\"additional-resources\"><a href=\"https:\/\/www.ccwtn.org\/programs\/fig-tree-emergency-services\/\" target=\"_blank\" rel=\"noopener\">Catholic Charities of West Tennessee<\/a> \u2013 Emergency assistance and housing services<\/p>\n<\/li>\n<li>\n<p id=\"additional-resources\"><a href=\"http:\/\/www.gmfec.org\/\" target=\"_blank\" rel=\"noopener\">Greater Financial Empowerment Center<\/a>\u00a0\u2013 Free financial counseling<\/p>\n<\/li>\n<li>\n<p id=\"additional-resources\"><a href=\"https:\/\/thda.org\/\" target=\"_blank\" rel=\"noopener\">Tennessee Housing Development Agency<\/a>\u00a0or\u00a0<a href=\"https:\/\/www.bldgmemphis.org\/\" target=\"_blank\" rel=\"noopener\">BLDG Memphis<\/a>\u00a0\u2013 List of approved housing counselors with the state<\/p>\n<\/li>\n<li>\n<p id=\"additional-resources\"><a href=\"http:\/\/www.malsi.org\/\" target=\"_blank\" rel=\"noopener\">Memphis Area Legal Services<\/a> \u2013 Free legal advice and representation<\/p>\n<\/li>\n<li>\n<p id=\"additional-resources\"><a href=\"http:\/\/www.mifa.org\/\" target=\"_blank\" rel=\"noopener\">MIFA<\/a>\u00a0\u2013 Rental and utility assistance<\/p>\n<p>&nbsp;<\/p>\n<div class=\"wp-block-advgb-accordions advgb-accordion-wrapper ui-accordion ui-widget ui-helper-reset\" role=\"tablist\">\n<div class=\"wp-block-advgb-accordion-item advgb-accordion-item\">\n<div id=\"ui-id-43\" class=\"advgb-accordion-header ui-accordion-header ui-corner-top ui-state-default ui-accordion-header-active ui-state-active ui-accordion-icons\" tabindex=\"0\" role=\"tab\" aria-controls=\"ui-id-44\" aria-selected=\"true\" aria-expanded=\"true\"><\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<p><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1619840349831{margin-left: 20px !important;}&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: left; color: #114449;\">Homeowner Resources<\/h4>\n<p>[\/vc_column_text]<div class='q_list circle'><\/p>\n<ul>\n<li><a href=\"https:\/\/www.surveymonkey.com\/r\/PKC2SQQ\" target=\"_blank\" rel=\"noopener\">COVID-19 Mortgage Relief Program<\/a>\u00a0\u2013 Mortgage Assistance<\/li>\n<li><a href=\"https:\/\/www.jotform.com\/build\/202194919333154\/settings\/alcyball.org\" target=\"_blank\" rel=\"noopener\">Alcy Ball Development Corp<\/a> \u2013\u00a0 Financial Management, Budget Counseling<\/li>\n<li><a href=\"http:\/\/www.fraysercdc.org\/\" target=\"_blank\" rel=\"noopener\">Frayser Community Development Corp<\/a> \u2013 Financial Management, Budget Counseling, Foreclosure Prevention Counseling, Default Resolution Counseling, Mortgage Delinquency<\/li>\n<li><a href=\"http:\/\/www.gmfec.org\/\" target=\"_blank\" rel=\"noopener\">Greater Memphis Financial Empowerment Center<\/a>\u00a0\u2013 Financial Counseling<\/li>\n<li><a href=\"https:\/\/www.nidhousing.com\/start\/\" target=\"_blank\" rel=\"noopener\">NID Housing Counseling Agency<\/a>\u00a0\u2013 Financial Management, Budget Counseling, Foreclosure Prevention Counseling, Default Resolution Counseling, Mortgage Delinquency, Landlord\/Tenant Counseling<\/li>\n<li><a href=\"http:\/\/www.operationhope.org\/\" target=\"_blank\" rel=\"noopener\">Operation Hope<\/a>\u00a0\u2013 Financial Management, Budget Counseling, Foreclosure Prevention Counseling<\/li>\n<li><a href=\"https:\/\/thda.org\/\" target=\"_blank\" rel=\"noopener\">Tennessee Housing Development Agency<\/a>\u00a0\u2013 Foreclosure Prevention Counseling<\/li>\n<li><a href=\"https:\/\/www.uhinc.org\/servicios-educativos\" target=\"_blank\" rel=\"noopener\">United Housing<\/a>\u00a0\u2013 Servicios En Espanol, Foreclosure Counseling, Post Purchase Homeowner Education\n<div class=\"wp-block-advgb-accordions advgb-accordion-wrapper ui-accordion ui-widget ui-helper-reset\" role=\"tablist\"><\/div>\n<\/li>\n<\/ul>\n<p><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image=&#8221;37&#8243; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;150&#8243; padding_bottom=&#8221;150&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text] COVID-19 [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#f39222&#8243; padding_top=&#8221;60&#8243; padding_bottom=&#8221;60&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text] To access the application for emergency rent and utility assistance,\u00a0 please click here. 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